Operate and Support
Efficiently operate, secure and support your IT estate 24/7
A 24/7 safety net for your critical IT infrastructure to ensure business continuity
We modernize infrastructure – helping architect, migrate, and deploy workloads across public clouds, data centers, and edge locations to meet the digital business needs of our clients. Our approach incorporates a range of technical, operational, and financial capabilities designed to enable our clients to operate with maximum efficiency, security, and reliability.
Proccess
Content
Marketing
Guaranteed
SLAs
Premium
escalations
With the Inovasys Support Program, you get a solid technical support service for your entire IT environment
With affordable and flexible agreements this service provides you with a reliable critical cloud infrastructure insurance. Inovasys can escalate service requests to the highest support level at multiple hyper-vendors if Inovasys’s own technical support team can not solve the issue.
- Insurance
Our support program is like insurance and minimizes the risk of long and costly downtime of your critical infrastructure - Quality
High quality, affordable support with quick turnaround - Guidance and help
Gain support from certified experts with guaranteed SLAs for cloud break/fix support while saving costs. You’ll get unlimited administrator and cloud support and optional on-premises support. - Facilitator
Crayon’s strong relationships with the biggest vendors ensures that you get the highest priority level of support for your service requests.
Cloud break/fix support
Incident resolution support available during business hours for all Cloud services and severity. (24/7 for A-level severity issues on our enhanced support plans)
Cloud Administrator support
Help and how-to support provided by the Crayon Support team for multiple Cloud services
Premium Priority and Escalations
Highest level escalations of Cloud or software issues to the hyper-vendors for fastest possible response and resolution